Privacy Policy

This policy describes how Almuraqeb technolgy Company, processes uses and discloses your personal information as a data controller, when you contact us, use our services or interact with our platforms including websites, mobile apps and other platforms.

WHAT THIS POLICY COVERS

We are committed to adopting the highest standards when it comes to how we collect, use and protect your personal information, and have accordingly developed this privacy policy, which:

sets out the types of personal information we collect;
explains how and why we collect and use your personal information;
explains how we protect the personal information we collect

This Policy applies if you use our services. Using our Services means:

creating account or any of our services over phone/online
being a member or any of our services

This Policy also applies if you contact us or we contact you about our Services.

PERSONAL INFORMATION WE COLLECT

When you register for our services, we may collect:

Your personal details, including your postal and billing addresses, email address(es), phone number(s), date of birth, gender, and passport or ID number
Your account login details, such as your username and the password that you have chosen
Your camel/trainer/breed information
When you shop with us online, browse our Websites, use our Mobile Apps, or connect to Wi-Fi networks we provide, we may collect:

Information about your online purchases (for example: what, when, what service you ordered/bought and how you paid);
Information about your online browsing behavior on our Websites, Mobile Apps and public networks and information about when you click on one of our service
Information about devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers)
Information about your precise geolocation.

When you contact us or we contact you or you take part in registration or questionnaires about our Services, we may collect:

Personal information you provide about yourself
Power of attorney or authorization letter if you are not owner of the service registered with us
Details of emails and other digital communications we send to you including information about the emails, SMS or link

WHY AND HOW WE USE YOUR PERSONAL INFORMATION

Make our Services available to you

We use your personal information to provide the services you have requested, including:

Processing your services, payments and refunds
Managing the accounts, you hold with us.

This is so we can provide the services to you in line with our contractual obligations to you.

Personalize your experience

We may use your personal information to personalize the news/information messages we send to you and to make them more relevant and interesting, as this is in our legitimate business interests. Where necessary we will obtain your consent first. We may use your personal information for this purpose in the following ways:

Providing you with relevant news/information communications (including by email, post, telephone, SMS, or online/social media advertising), relating to products and services we offer. As part of this, online news/information may be displayed on Our Websites, Mobile Apps, online media channels and social media. We may also measure the effectiveness of our news/information communications and those of website, mobile app, online media and social media
Contact and interact with you

We may use your personal information when we communicate with you, in order to:

Contact you about our Services, for example by phone, email or post or by responding to social media posts that you have directed at us
Manage services and races you take part in
Invite you to take part in and manage customer surveys, questionnaires and voting other market research activities carried out by Almuraqeb technolgy Company
It is in our legitimate business interests that we are able to provide you with appropriate responses and provide you with notice about our services.

Manage and improve our day-to-day operations

We analyses information about how you use our services to:

Manage and improve our Websites and Mobile Apps
Help to develop and improve our facilities range, services, tracks, information technology systems, know-how and the way we communicate with you;
Detect and prevent fraud or other crime.
It is in our legitimate business interests to use the information provided to us for this purpose, so we can understand any issues with our services to improve it.

SHARING PERSONAL INFORMATION

We may share your personal information with Almuraqeb technolgy Company sister organization under the following circumstances:

Almuraqeb technolgy Company Subsidiaries

We may share the personal information collected by any of our subsidiaries with our other subsidiaries for the purposes listed below;

Verifying the information, confirm the ownership, breed or age. For example, when register.